Refund Policy

1. Any items returned must be received unworn and in the same condition in which they were sold with their tags still in-situ. Any items worn or in any other condition than that they were sold in will not be refunded (unless arranged otherwise).
2. Return address : 1 Chapel green Road, Hindley, Wigan. WN2 3LL returned orders must have the order number enclosed which will be in the confirmation email .please email us at GillytotsCB@gmailcom or contact us through the website if further details required. confirmation emails will be sent at the time of order being placed and a dispatch email will be sent at time of shipping.
3. The consumer is entitled to a full refund within a 28 day period of the date their order is Delivered.
4. Refunds will be issued within 10 working days of receipt of the returned items and via the initial methods used.
5. Sale items are fully refundable if faulty. Sale items are returnable within 7 cooling off days (working days) from the date of receipt.
6. Sale items will not be exchanged for alternate items. All full price exchange items will be re shipped free of charge but we Gillytots children's boutique do not accept responsibility for the returns postage on any exchange items unless due to fault.
7. Email us at to arrange returns and answer queries. We now as of February 2017 are not a social media selling page. We use social media for advertising only and do not sell directly though social media sites. Messages sent through social media sites are often not noted. We do not man our social media pages 24 hrs a day. You can also contact us through the 'contact us' section at this website.